1. Pull your staff together for an end of year or beginning of year meeting. Hand out paper and pens. Make this an interactive meeting. Ask each team member to jot down their personal goals or resolutions and a few things that they would like to see happen at your community. This can be for the over all property or specific to their department. Allowing them to add their thoughts and opinions will help you to make your final business goals for your community. This will also help them want to be involved in making sure everyone commits and sticks to them all year!
2. Pull reports. Look at your numbers. The numbers never lie. This will give you a very clear picture of where you need to spend your community's budget.
3. Pull employee reviews and community reviews. Take a look at your customer service and employee satisfaction.
4. Once you have analyzed all aspects of your business you may begin to put them in order by priority.
5. Decide how many goals you would like to focus on. I would pick three. One from each department or one main goal and a couple smaller goals.
6. Create realistic goals and an action plan.
7. Request approval from corporate and come up with a bonus system or an agreed upon reward.
8. Place your goals in an area where all staff will see them daily.
9. Go over the goals at your monthly or quarterly meetings. If the goals are being met respond by congratulating staff and even rewarding them with a lunch or bonuses etc. If they are not find out why and adjust.
10. Take time to enjoy the process. Make it fun! Take pictures. Create a goal board. Show off the accomplishments through out the year.
Good luck and have a successful 2016!!!
